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The Benefits of Outsourced IT Support

As much as we would like to sometimes believe, we aren’t superheroes. Much of the time it’s a wiser move to outsource your business IT support, as in-house IT teams and help desks require significant funding to start and maintain.

Small to mid-sized businesses can benefit greatly from outsourcing IT services and support, due to avoiding the need for staff to be trained to handle a wide variety of IT problems. This helps businesses focus on their niche instead of trying to fiddle with things outside their field of expertise.

With start-ups and SMEs attempting to contain costs, a more consistent budget allotted for an outsourced IT support team can become favourable over the volatility of expenses incurred from an in-house IT support team. In-house teams have huge expense covering training, equipment purchases, upgrades, maintenance, and specialists support costs from external parties when they simply cannot resolve an issue.

It’s difficult to predict and manage finances with in-house teams when expenses continually pop up out of nowhere, from a server that suddenly dies to technical employees leaving the company. This doesn’t even consider leave coverage – if you only have a single tech resource, what happens if they take 3 weeks off?

An outsourced IT support team will typically be capable of solving tech issues (especially complex ones) faster, and offers a consistent and controlled monthly expense that grows in-line with company growth.

By outsourcing business IT support, you no longer need to allocate company resources to maintain an in-house team. Instead of wasting time trying to figure out why technology in your company doesn’t work the way it should, you can let other companies who’ve spent years of training in solving IT problems do it for you. That way, you can focus on what truly matters: doing what you do best and doing it better than your competitors.

If your company doesn’t specialize in IT, then chances are that an in-house IT team, especially at the beginning, will make a few security mistakes that could put your company’s sensitive information at risk.

Security breaches often come from unscrupulous hackers using a mix of social engineering and other black hat techniques to steal confidential data. IT companies study and know how to deal with these issues, are more familiar with hacking techniques, and therefore have faster and more efficient ways to deal with security risks, and how to avoid them.

Whether due to a fire, flood, or cyber-attack, a business’ data is its most precious resource. Most businesses are ill-equipped for recovery from such disasters, any of which can cause a company to have to halt its operations indefinitely. While disaster can strike at any minute, all businesses will get back on their feet far more quickly with the help of outside professionals who are well-versed in the latest disaster recovery and backup technologies.

When you own a start-up or SME, you can’t afford to waste time handling IT related issues while your competitors are busy developing their products, winning customers, and coming up with innovative content marketing strategies to be better than you. By outsourcing IT, you can free up valuable company resources so you can focus on marketing, product development, and customer experience.

IT support will give you a chance to free up your company’s internal resources so you can focus on finding new opportunities and stay relevant to the industry you serve.

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